Delivery

Products are normally delivered within 3 working days from the order despatch date in Italy*, within 5 working days in Europe and within 8 working days for all other destinations worldwide (10 days for Russia**).

If the Express service is available, delivery shall be effected within 1-5 working days from the order despatch date for all destinations.

All orders are processed automatically, so it is impossible to change the despatch and delivery times. Carriers do not deliver on Saturdays, Sundays or holidays; delivery times may incur delays during Italian holiday periods.

For deliveries to Non-EU countries, the custom clearance procedures may cause delays beyond our original estimated delivery times. Products shall, in any case, be delivered within 30 days in accordance with the terms foreseen by laws in force.

Couriers will make 3 attempts to deliver the goods; after the third attempt, the order will be returned to our warehouse. 

*=5 days for Italian Islands, Calabria and remote areas
**=excluding goods blocked by customs

Tracking Of Orders

When the order is dispatched, an email is sent to the Customer with TWS Express Courier (SDA) or UPS order tracking details. After 24 hours from order dispatch, it is possible to track the order by clicking the tracking link included in the email or by entering the shipping number here for TWS express courier (SDA) or here for UPS.

In addition, it is possible to track your order from your personal account page by clicking on MY ACCOUNT. Access the "My Orders" menu, select the order you wish to track and click "Track your order" to instantly view its shipping status.

TRANSACTIONAL FORMALITIES AND DUTIES

No customs excise or duties are charged on goods sold and delivered within the European Union, Norway, Switzerland, Canada, United States, China and Australia; prices of goods and shipping charges already include Value Added Tax (VAT).

Customs excise and local taxes are not included in the order total for all other destinations; these will be requested directly by customs or the courier during the customs clearance and delivery phases.

For further details on applicable customs taxes and duties for your purchase, we recommend you contact our courier UPS at this link: www.ups.com.